Why are employees busy and enterprises inefficient?



Many enterprises often have such a strange phenomenon, almost everyone in the enterprise is busy, almost every department is too busy, but the overall efficiency is low. And it's hard to find out why and how to improve it. This article tells you the reason from eight aspects.

1. The process needs to be improved

Process is the basis of daily operation of enterprises. The inefficiency of an enterprise should first check whether the process of the enterprise is reasonable, concise and efficient, whether there is room for improvement, and how likely it is to be improved.

Checking the process should first check the process system itself. The process system that makes up an enterprise is by no means a simple business chain, but a complex closed circulation system, just like the blood circulation system of human body, including the total system, each branch system, each branch system, and the peripheral system. Therefore, to check whether there is any problem in the enterprise process, we should first check the circulatory system of the enterprise process: whether the general system, branch system, branch system and peripheral system are smooth; whether all the systems are connected to form a closed loop; whether there is any breakage, obstruction, embolism, redundancy and insufficiency, whether it is necessary or not. To add a new system. Secondly, check whether the flow cycle system is formatted and stenciled, and whether the flow direction is stable, that is, the correctness and stability of the direction, whether the backflow, turbulence, flow is reasonable and stable, whether the designed flow on each pipeline is reasonable, and whether the actual flow is up to, over and below the standard.

Process checking should also include checking the content of the flow in the process. What is the flow? In recent years, many enterprises are designing process, reengineering process and optimizing process. What is the content of process flow? In fact, the content of process flow is very simple. Generally speaking, it has four aspects. First, logistics: the physical things involved in the daily business operation and production of enterprises and all the physical contents involved in the management work should flow in the process; second, information flow: the internal and external information brought about by the business production of enterprises should be transmitted through the process, and at the same time accompanied by the information of enterprise management. Uploading and issuing must be transmitted on the process, uploading all aspects of information of the enterprise, and issuing orders at all levels; Third, cash flow: the lowest logical purpose of the enterprise is to make profits, the most basic appeal of all activities of the enterprise is to make profits, and every activity is accompanied by the flow of funds, so the most basic flow of the process. Fundamental element is money, the simplest symbol of flow in every moment is money; Fourth, cultural flow: the personality and characteristics of the enterprise and the culture of the enterprise. The key reason why the enterprise can be recognized by customers in the competitive market is that the enterprise flows in the process. Different genes flow the way and method of employee's behavior, the image spokesperson of the enterprise, and the basic value trend and idea of the enterprise. Understanding the content of the process upstream, so when checking the process should also include the content to be checked.

2. Institutional support is weak

After checking the process, check the system again. If there is no problem with the process, then check whether the management system is conducive to promoting the implementation of the process, whether the system really supports the process, whether it supports the content of flow in the process, and whether the system is sound and perfect. There may be a good process system, but the service management system and business management system do not support the process system, or the system constraints and contradictions, or loopholes. Whether all the processes are guaranteed by the system, or whether the formulation of the system fully respects the humanistic feelings, the system is too strict, heavy punishment is equal to impunity, everyone changes the way to drill the loopholes of the system, or even collective confrontation system, when the system is too loose, the binding force is not enough. Institutions are used to restrain people. Too strict and too loose systems are not conducive to the normal implementation of the process system. If the process is water, then the system is the pipeline of flowing water. If the pipes are not tight, the matching of the pipes is unreasonable, or the pipes are not docked at all, it will directly affect the system flowing water. In addition, attention should also be paid to whether the content of the upstream process is correct, and whether the content is turbulent.

3. Insufficient supervision

Although the enterprise has a good process and a good comprehensive management system, no supervision, or weak supervision, or inadequate supervision, or overstepping, or backward means of supervision, or the quality of supervisors, or the complex political structure within the organization, will greatly reduce the entire organizational system. Operational efficiency. Processes and systems are solidified, while supervision is flexible, and supervision must act in accordance with principles. If regulators can not act in accordance with principles and do things unfairly, people's loyalty to processes and systems will be greatly reduced. The quality of regulators is low. They do not know how to supervise at all, what to supervise and how to supervise, so it is inevitable. It will result in weak supervision. Insufficient supervision will lead to people not knowing what everyone is busy about, whether they are busy right, whether it is necessary to be busy, whether they are really busy or busy to the point, or if supervision is too strict and rigid, do not know the combination of principles and flexibility, and stick to the outdated and backward management system, which will greatly limit people's enthusiasm. And creativity, even in order to cater to regulation, to do unnecessary things, even without success. If people in high positions do not have the consciousness of being supervised, they will surpass supervision. Then the supervision power will be greatly weakened. People are busy with things other than supervision, without punishment, and even leaders are busy with things beyond process and system. This will make people busier and disorderly.

4. Mismatch of Technical Means

Everyone is busy and tired, but the fourth reason for the low overall efficiency is the problem of management means. Normally, the backward management means will greatly limit the management efficiency of enterprises, which is reflected in the backward efficiency of production equipment. Advanced production equipment is naturally efficient, especially in the manufacturing industry. Most obviously, advanced equipment not only has high efficiency but also guarantees the quality of work. Similarly, the running speed and working quality of computers 286 and 486 are vastly different. More importantly, when the equipment is too backward, it will affect people's emotions, and people's emotions are mutually contagious, thus affecting people's enthusiasm for work. Similarly, human beings have gone through the evolutionary process of artificial transmission, animal transmission, beacon fire transmission, mechanical transmission and electronic transmission. Now the transmission speed of the Internet is amazing and efficient. In the enterprise organization, the same is information transmission, broadband and dial-up speed is also multiplied by the difference, the same is broadband, different bandwidth also determines the transmission rate of information, and good application of intra-enterprise local area network will greatly improve work efficiency.

In addition, when the technical means are too advanced, it will also restrict the efficiency of the internal work of the enterprise. This is because the environment of the enterprise does not support the operation of the equipment and affects the normal working energy of the equipment. Therefore, the good equipment can not be used instead, and it can not give full play to its due efficiency when it is used, and with other process links. When docking, the work cost is increased and the work efficiency is reduced, because any production technology and equipment should be placed in the objective physical environment, which needs the support of the objective environment to play a role.

Of course, the management technology should not only adapt to the actual environment of the enterprise, but also to the external environment of the enterprise. The internal part of the enterprise works efficiently, but the external environment is inefficient, so we can only wait endlessly, if your customer service is a job. In a state-owned enterprise with very low efficiency, although the staff inside the enterprise are working hard, you can not control the change of the external environment which must be docked with you, so your work efficiency will slow down.

Earlier settlement is manual settlement, but now most of it is computerized settlement, which greatly improves the work efficiency.

5. The Professional Quality of Employees is not High

Employees'professional quality also greatly determines the work efficiency, and the professional quality of employees is the professional quality of the whole staff. What is a product is the social attributes of employees related to work, which mainly refers to the professional ethics of employees related to work. The standard of educating people in China is morality, intelligence, physical fitness and beauty. The standard of employing people is both morality and talent. The standard of assessing people is morality and ability and diligence. Whether it is training people, selecting people or assessing people, it is related to morality. And morality is the first, so it is often said that morality is very important. What does quality mean? Qualitative refers to the natural attributes related to professional posts, and is related to professional awareness, knowledge, skills, wisdom, resources and so on. The quality of employees is very important, and the professional awareness is the most important. What is the professional awareness? It means that people in professional posts should know what they should do and how to do it. That's why college students don't know what to do and how to do when they graduate. Because they have never worked, they can't have more professional consciousness. The reason why some enterprises are inefficient is related to the quality of their employees, especially the quality. A staff with good quality may work twice, triple or even more than 10 times as efficiently as the general staff. More importantly, the quality of their work is different. The staff with ordinary quality are always diligent in a short period of time. Effort and hard work can not catch up with and surpass the staff of good quality. When the same job is assigned, excellent employees may finish it in one day, while poor employees work very hard and finish it in a week, and the quality of the work can't be the same as that of good employees. In terms of the amount of time spent, there is a seven-fold gap, so it is obviously impossible for employees with good quality in the same position to have seven-fold salary treatment for ordinary employees, let alone consider the quality gap. Of course, under the control of the long-term average idea, the treatment of employees is almost the same. Naturally, those employees with excellent quality will gradually drain away and settle down the employees with ordinary quality. But although these employees have good professional ethics and are very diligent, the overall work efficiency of the enterprise is low.

Solutions: Training and introducing good quality employees simultaneously, properly open the pay gap.

6. Limited managerial capacity of enterprise managers

As the saying goes, "A soldier bear, a bear nest." Every employee works hard. The sixth reason for the overall inefficiency of the enterprise is that the management ability of the senior managers of the enterprise is not good. Although everyone is very busy, due to the limited ability of senior managers, lack of strategic layout, coordination of command and dispatch, lack of good knowledge and employment, unable to effectively make full use of limited resources, unable to know one another, know the world and the world, therefore, in the wrong time. In the wrong place and in the wrong battle with excellent soldiers, defeat is certainly inevitable. This is evident in the battlefield. There are numerous examples of why some generals can continue to win battles, and some generals bury good fighters and soldiers'lives in vain. Therefore, as the supervisor of the enterprise, especially the senior supervisor, do not let the employees work inaction, to know that one of your instructions will be transmitted to the grass-roots level, employees at all levels will be busy for your instructions, busy for half a day without effect, is inactive work, or even wrong, negative work, the leaders themselves. Dare not take responsibility, imagine how bad the outcome will be?! If this happens more often, the employees will be exhausted and the wisdom of the supervisor will be ineffective. But we can't disobey the orders of our superiors. What should we do? Employees will come to block, you have a thousand I can not do, I busy sweep the snow in front of their own doors, everyone is busy, in fact, their own busy, pretending to be busy to the supervisor to see, a level of deception. There is also a situation that changes from day to day. As a manager of an enterprise, he is not careful before making decisions, or his decision-making power is not enough, or his ears are soft. After making decisions and issuing instructions, he feels that the original decision-making is not good and wants to modify the decision-making. Therefore, in the process of implementing the decision-making instructions, he will modify the instructions at will, at any time, randomly and randomly. In the beginning, subordinates are uncomfortable with it, and for a long time they have found out the character and style of their superiors. Despite the orders issued by their superiors, they are afraid that their superiors will modify the instructions, so they begin to pretend to be inactive, and their superiors are satisfied when they see their subordinates moving, but they are just too late to produce results and are inefficient.

7. The Guiding Role of Busy Culture

The orientation of corporate culture will also affect the overall efficiency of the enterprise. If the enterprise encourages individual heroism and pays no attention to cultivating team consciousness and cooperative fighting ability, then although everyone wants to be a hero and everyone is busy, everyone does not develop the consciousness and habit of cooperative fighting. There are working boundaries between individuals and departments. More seriously, fear that others may become heroes, and influence themselves to become heroes, so that others, or even artificial work for others and other departments to stumble, which will affect the overall efficiency of work. If the enterprise advocates a busy corporate culture, then the enterprise will be busy and busy, which is particularly obvious in some growth-oriented enterprises. The most unaccustomed thing for the boss is that everyone is idle. When employees are idle, the heart of the boss will be blocked. Therefore, it is shown in words and deeds, regardless of whether the employees have completed their tasks. Although some bosses don't directly talk about idle employees, they turn around to praise busy employees, especially those who work overtime. Some employees work overtime because the quality is not good. They are busy and disorderly when working hours are too busy. Others like to work after work because of their working habits. What's more, it's the quality problem. The employer deliberately works overtime to show his boss. The employer doesn't often praise the employer when he finds out that he works overtime. Under the guidance of the culture of encouraging busy and working overtime by the employer, the enterprise begins to be busy for busy work instead of for the result. The busier the employer is, the more praised the employer is. The more praise people get, the busier they will be, and the phenomenon of "starvation of women in the palace" will appear. As a result, they will be busy and ineffective.

Instead of encouraging pure individual heroism, we should encourage teamwork awareness in cooperative operations; instead of focusing on formal busy work and overtime, changing the "busy" culture, we should focus on efficiency; we should refine everyone's work arrangements and complete the required actions (tasks) at the prescribed time. Transform the form of concern into a combination of results and processes. Attention can't go to the other extreme - focusing only on the results, focusing only on the results will result in the results of the phenomenon, which will lead to a worse corporate culture.

8. Problems in the Strategic Orientation and Direction of Enterprises

Another reason why everyone is busy and the overall efficiency of the enterprise is that the strategic positioning and orientation of the enterprise are problematic. As the saying goes, "Men are afraid to enter the wrong profession, women are afraid to marry the wrong man." As an enterprise organization, the most terrible thing is to enter the wrong profession. The existing comprehensive resources of the enterprise do not support the enterprise to open up a certain field, while the strategic makers of the enterprise think they can, and the result is to go into the wrong profession. In this case, no matter how busy the employees are, they can not generate customers. Effectiveness of outlook can not be achieved by exhaustion. Of course, in addition to the strategic positioning of the industry, there are also positioning problems in target customer positioning, business area positioning, business model positioning and so on. Whether positioning problems in that respect will affect the overall efficiency and efficiency of the enterprise. Everyone is very busy, that is, they can not see the benefits, of course, it will not be effective. Rate. The problem that enterprises are prone to make in the strategic direction is the wrong strategic direction and the uncertain strategic direction. If the strategic direction is wrong, the whole is totally different. No matter how busy the employees are, they will also have negative benefits and efficiency. If the strategic direction is uncertain, they will be left and right. Although the employees are busy, they will do duplicate and meaningless work and talk about efficiency and efficiency.